Didn't find the answer you were looking for or would you simply like to get in touch with us? Below you find different options to get more information and different ways to contact us directly. We will always do our best to get back to you as soon as possible!

Check my flight


If you have further questions about your rights or about submitting your claim, please refer to How it works or our Frequently Asked Questions.


If your question isn't answered on our website, please email us at or select one of the following options:

Online dossier

For questions relating to existing dossiers (claims that have already been submitted) we would kindly refer you to your online dossier in your login account. Here, you can use the 'support' function to ask for help.

Postal address

If you want to send us documents by regular mail, please don't forget to cite your dossier number. You can send your mail to the following address:
(Please note that claims can only be submitted online.)

Postbus 3650
1001 AL Amsterdam